Faced with more and more complex issues regarding health and the quality of resources, Veolia Water researches and develops techniques and solutions best suited to the local requirements of its customers. It is able to do this thanks to its centers of excellence and operational facilities located over five continents.

Service quality depends on the training and managing of employees - the vital capital of a company.

In fact, technical and business skills as well as a sense of service among staff are maintained at the highest level by:

• training, which is carried out at training centers located in the main operational areas of the Group Veolia Environnement ;
• and by inter-regional exchanges of skills and experts.

Each year more than 2% of Veolia Water's payroll goes towards improving the expertise of teams and the exchange of skills.

Veolia Water relies on an international network to highlight local facilities close to the needs of its customers.

Wherever its employees are working, Veolia Water - the world leader in water services - is a local company. However, it benefits from the support of an international skills network capable of meeting the needs arising from the cultural, economic, or life styles issues of the local communities that it serves.

The same is true for:

• the technical solutions that are implemented;
• the investments that are made;
• the financial support;
• payment methods;
• and local services;

These can be accessed by small and medium sized authorities without incurring the development costs that this would normally entail.