Veolia Water works in real partnership with its clients by providing a remarkably wide range of services, as, from the very start, it has faced a diverse number of expectations from local authorities and a vast array of local situations.
A long-term partner
Veolia Water has always been able to facilitate and keep up with the increase in hygiene and environmental quality criteria. It has also been able to meet the ever increasing expectations of both consumers and various stakeholders from civil society with regard to services and information.
A utility company whose quality of service depends on the work of its 78,000 employees, Veolia Water has made training and transfer of expertise a priority and one of its main competitive advantages.
Long-term viability
In most countries the local authorities contract out the management of their water services for periods of up to 12 - 50 years depending on the country and the specific requirements of each public authority.
One of the essential tasks for the company, which has been chosen to manage the water services, is to improve the efficiency of the existing facilities (plants and systems) by:
- gradual reduction in leakage;
- improvement in water quality (cleanliness, colour, smell, taste);
Investments, which the local authority decide upon, pay for:
- rehabilitation works;
- ensuring compliance with relevant standards;
- or measures to deal with a rise in the local population.
When paid for from the charges levied for water services, the long-term staggering of investment costs helps make this more acceptable to domestic consumers.
Long-lasting industrial partnerships
Iron and steel works at Vega do Sul, Brazil
Veolia Water offer industrial clients its expertise in water cycle management and proposes solutions to help these companies enhance their performance and competitiveness.
Inventories, recommendations, formulating a strategy, performance guarantees: Veolia Water's approach forms a long-term partnership whereby the group shares the goals of each of its clients. Over 400 companies have already selected Veolia Water for complete or partial management of their water cycle.