Those of Veolia Water's staff who come into contact with our customers undergo specific training, whether they work in a water board office, in mobile offices or talk to customers over the telephone. Training focuses on presentation and behaviour in order to be able to adapt to any given situation.
Call Centers, Water Board Offices and Mobile Offices
- Call Centers enable domestic customers to have telephone or email access to their water company 24/7.
- Water board offices, used by members of the public, are benefiting from a policy that looks to continually improve customer service so that customer queries are dealt with in an ever more efficient manner. Offices have been made more accessible to those people with reduced mobility. The aim is to reduce waiting times and to provide a more personalized service.
- Specially equipped buses are used as mobile offices for those living in rural areas who would find it difficult to travel. These vehicles offer similar services to those of a conventional office thanks to state-of-the-art communication methods and computer technology.
