In all its subsidiaries, Veolia Water is developing information tools to provide clients and customers with precise details on the service provision available, on billing or on the quality of the water supply. The company also focuses on "educational" information, which disseminates advice and good practice in order to protect and conserve resources and the environment.

Veolia Water produces and uses pamphlets, newsletters, billboards, leaflets, websites, "mailings", TV advertisements and also sends out information with the bill etc in order to communicate with its clients and customers in general.

The Small Screen in Demand in Romania

A subsidiary of Veolia Water in Romania, Apa Nova Ploiesti, produced infomercials for its customers on current topics affecting water services which were broadcast on local television.

Newsletters in China

In Changzhou, China, Veolia Water publishes "newsletters" to provide information to customers. These newsletters include details on the services available from Veolia Water, explain the pricing structure, set out what the environmental problems may be, give tips on how to use water more wisely and how to detect leaks. They are sent out to all of its customers.

Most of the websites of Veolia Water's subsidiaries have a customer area which provides local information on the quality of the water or of the service, billing, opening hours of customer contact points etc.

Services, such as paying water bills, may also be available on line. This is the case in France for instance.

Finally, a considerable amount of advice and information on using water wisely, thereby helping to conserve resources, can be found on these websites.