Facilitating Payment of Water Bills

 

Veolia Water's customers can now choose several ways to pay their bills and can opt for the one which suits them the best.

Direct Debit: Paying by direct debit is a flexible way of paying. Customers no longer need to remind themselves about paying the bill. Several campaigns promoting paying by direct debit have been run, such as sending prepaid envelopes out with bills, "mailings" or direct mail outs etc.

Telephone: Customer service agents are authorized in France and China (Shenzen) to take payments from customers over the telephone using a totally secure website.

Internet: Internet access to services enables every customer who so wishes to pay his bill on line 24/7.

Payment Points Adapted to Local Needs:

In France, all post offices will accept payment from those who prefer to pay their bills by cash;

In Great Britain and Morocco, Veolia Water's customers can pay their water bill in those local outlets who have signed up to a special PayPoint scheme. Payment can also be made by credit card, cheque or cash.

Payment Points Adapted to Local Needs

In Rabat, Morocco, a subsidiary of Veolia Water, Redal - determined to rationalize the water supply system and combat wastage - developed a new system of prepaid standpipes as part of its service to those living in the administrative area of Temara.

Customers have a magnetic strip card, issued by the local council, to pay for the water they take. The first thirty liters drawn each month are free for each family member. Customers can then recharge the card themselves.

A test phase for this system was launched in December 2006. It will be rolled out in 2007.