From its abstraction in the natural environment to the moment it comes out of the tap, the water that domestic customers drink every day is subject to strict controls in order to ensure that it complies with all national and international health standards.

Veolia Water develops and deploys technologies that make it possible to guarantee the quality of the water supply. In so doing, it is able to provide clean, clear water that is pleasant to drink and also to improve its taste.

Fully-fledged stakeholders of the water cycle, domestic customers are also partly responsible for its quality. Doing a few simple things, repeated daily, and by acquiring good habits, customers can ensure that the water that they use retains its taste and hygienic properties. For instance, regularly changing their ice cubes or not using water from the hot water tap when cooking.

Making health a priority is also about getting information across to as many people as possible in the shortest possible timeframe. Therefore in the event of an incident, accidental contamination, for instance, Veolia Water uses conventional information methods (announcements in the press and pamphlets through letter boxes etc.). In France, however, there is also a telephone warning system.