Outsourcing creates a link between local authorities, citizen-customers and operating companies such as Veolia Water.
Veolia Water, the local authority, customers
This threeway relationship provides a customized response to local issues by relying on technical and organizational skills that take into account customer satisfaction as well as that of the elected officials.
In fact, the quality of the water and wastewater services can affect the quality of life of the local community. It is therefore in the interest of the public authorities to define and set up an efficient and durable organization.
The flow of information between the three stakeholders is a major issue. Greater involvement by environmental or customer groups shows how important these concerns are to ordinary people.
Outsourcing is able to deal with the issues surrounding water and ensure transparency in this threeway relationship, while at the same time continuously improving the service to customers.
For its part, the local authority benefits from the optimal use of its assets and the increasing improvement in productivity.
