During the World Water Forum, which took place in Mexico in 2006, Veolia Water made clear its support for the right to water for all.
Its CEO, Antoine Frérot, had a strong desire to see created an institute of good practice for the right to water. In France the right to water is enshrined in the Law on Water and Aquatic Habitats passed in December 2006.
Access to essential services for all is a constant concern of Veolia Water who wishes to assist the international community in keeping to the commitment it made via the Millennium Goals. When Veolia Water is entrusted with a water service, its role consists of ensuring that access to water and sanitation becomes a reality for the greatest number of people, by organizing the technical and financial aspects of its operations.
In developing countries outsourced contracts present more of a financial risk due to the low incomes of a large section of the population. Veolia Water has therefore adapted the way it responds in order to take this into account.
Thus in Morocco, Veolia Water set up mobile agencies which visit those living in deprived neighbourhoods (in city suburbs on in the country). They can then ask for information on the price and quality of the water or pay their bills in these buses run by the water board offices without having to go into the town centre.