1997 - First customer service center

In 1997 the Greater Lyons area sees the opening of the first customer service centre for water supply customers in France.

Veolia Water developed the concept of customer service centers in order to be on call to its customers 24/7.

The first customer service centre is set up in Lyons in 1997. It allows consumers from the designated supply area to telephone a representative at any time enabling them to receive information about their bill, water quality and how much water they have used. They can register as a new customer or inform the company that they are moving out of the supply area or make an appointment to be connected to the mains. The concept of customer service centers has now been extended to 8 countries around the world.

Customer Services Centers have been in operation in 8 countries since 1997 and have contributed to an improvement in customer relations.

Annual customer surveys carried out by independent organizations testify to the growing satisfaction of consumers with this service.