Veolia Water's relationship with domestic customers goes far beyond just providing tap water.

When providing a service to domestic customers, it uses its expertise to protect the water cycle by treating water to make it drinkable, by monitoring water quality on a daily basis and by collecting wastewater in order to release purified water back into nature. Veolia Water is also committed to providing a quality service to domestic customers. It ensures:

Availability: simplified procedures, extended opening hours, responding and dealing with technical emergencies 24/7:

Information: answering questions on water quality and billing, sending out warnings in the event of an incident or planned interruption to the water supply.

And Solidarity by supporting families and people who find themselves in difficulty and to assist them in finding solutions to avoid them being cut off.

It encourages domestic customers to work towards sustainable development by teaching them how to use water more wisely in order to avoid wasting water and to make them more aware about how to respect the environment.