Providing services to local authorities, through municipal outsourcing contracts, Veolia Water enables local authorities to benefit from its expertise in managing and operating their infrastructure and natural resources.

Veolia Water's highly decentralized organization, comprising local business units run on a human scale and by managers from the same country or region as their clients, enables it to offer contractual solutions best adapted to meet local challenges and local practices (service contracts, leasing and incentive fee management contracts, concessions, Build Operate Transfer contracts and outsourcing services contracts etc.).
These contracts guarantee local authorities complete control of the service, as they are the ones who outline policy, set service targets and exercise their authority to monitor results.

Municipal outsourcing creates a relationship between local authorities, domestic customers and private operating companies. Veolia Water local teams are committed to providing clients and customers with high-quality water and service day-in and day-out.

Attentiveness, information, services—over and beyond the basic public health requirements associated with its business activities, Veolia Water works with public authority clients to satisfy consumer expectations in all their diversity.

Thus, Veolia Water's teams conduct surveys among consumers at every stage in their service provision in order to measure customer satisfaction levels and assess their requirements. Consequently, more than 50,000 interviews are conducted each year. These are then used to provide an ever more comprehensive service.

Veolia Water also spearheads outreach campaigns aimed at encouraging reasoned use of water as a precious resource.

Veolia Water provides industrial clients with proven expertise in the outsourced management of facilities and the treatment of their effluent.

The company is therefore committed to meeting the specific needs of large as well as small and medium sized industrial companies, in whatever sector they operate in, by providing high-performance and competitive solutions.

By entrusting the management of their industrial water to a specialist, these companies can then concentrate on their core activities as well as be sure of adhering to the strictest of environmental constraints.

In more than 60 countries, Veolia Water provides industrial clients with:

• customized technical solutions
• a wide range of personalized services;
• the expertise of local providers;
• a multi-disciplinary expertise of different contracts.