The Group is committed to:

• respecting the environment wherever the Group is operating
• anticipating the environmental expectations and requirements of residential, municipal and industrial customers

Customer focus

We focus on our customers at all times, demonstrating discipline and professionalism in order to anticipate and adapt to their needs and building a solid and lasting relationship with them.

Responsibility

We realize that our everyday actions have an impact on the improvement of people's living conditions. We never forget the effects of our business on our employees and on society as a whole, and operate with the common good in mind.

We allow our managers to assume full responsibility for the decisions they are called upon to make when carrying out their duties and expect them to fulfill that responsibility.

Innovation

We create the environmental services of the future. Through bold and imaginative research and innovative technologies, we continuously improve quality of service and value added for customers and users alike.

Performance

We show financial discipline at every level and in all countries and concentrate on creating value for the company and its shareholders with a view to sustaining our action and ensuring long-term growth.

Cohesion

The interests of individuals within the company are subordinated to the common interest. Experiences are shared and every success is a collective victory.